Privacy Policy

Last Updated: January 9, 2025

1. Introduction

Coast to Coast Lotto ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lottery ticket sales platform operated under license from the Québec Lottery Corporation.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

2.1 Personal Information

  • Full name and date of birth (for age verification)
  • Email address and phone number
  • Residential address and province
  • Payment information (processed securely through third-party providers)
  • Government-issued identification for verification purposes

2.2 Transaction Information

  • Lottery tickets purchased
  • Payment history and transaction records
  • Winning notifications and prize claims

2.3 Technical Information

  • IP address and browser type
  • Device information and operating system
  • Usage data and interaction with our platform
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To verify your age and identity as required by law
  • To process lottery ticket purchases and prize payments
  • To comply with legal and regulatory requirements under the Québec Lottery Act
  • To detect and prevent fraud and unauthorized activities
  • To send you notifications about your account and transactions
  • To improve our services and user experience
  • To respond to your inquiries and provide customer support

4. Legal Basis for Processing

We process your personal information based on:

  • Your consent when you register and accept our terms
  • Contractual necessity to provide lottery services
  • Legal obligations under Canadian and Québec lottery regulations
  • Legitimate interests in preventing fraud and ensuring platform security

5. Information Sharing and Disclosure

We may share your information with:

  • Québec Lottery Corporation as required by our licensing agreement
  • Law enforcement and regulatory authorities when legally required
  • Payment processors for transaction handling
  • Service providers who assist in operating our platform
  • Professional advisors including lawyers and accountants

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure with regular security audits
  • Access controls limiting employee access to personal data
  • Regular security assessments and vulnerability testing
  • Incident response procedures for potential data breaches

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services
  • Comply with legal and regulatory obligations (minimum 7 years for financial records)
  • Resolve disputes and enforce our agreements

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent where processing is based on consent
  • Object to processing of your information
  • Request data portability
  • Lodge a complaint with privacy authorities

9. Age Restrictions

Our services are strictly prohibited for individuals under 18 years of age. We verify age during registration and may request additional verification as needed.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Email: [email protected]
  • Phone: 1-877-555-0298
  • Address: Privacy Officer, 890 Yonge Street, Toronto, ON M4W 3P4

13. Québec Privacy Laws

For residents of Québec, additional privacy protections may apply under the Act respecting the protection of personal information in the private sector. We comply with all applicable Québec privacy legislation.